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Booking Policies and Procedures

BOOKING POLICIES AND PROCEDURES

Houseboats

MINIMUM RENTAL PERIOD: Houseboats may be rented for a minimum of three days and two nights.

TAXES: Taxes are included in the rental rates

HOUSEBOAT BOOKING PROCEDURES: A booking deposit of $300 per boat is required at the time the reservation is made. The balance of the rental is due 45 days prior to your scheduled boarding date. A security deposit of $500 is due on the day of departure. In the month of May, a $1000 deposit is required and may be required on any other month at the discretion of the resort. The security deposit is refundable depending on the condition of the vessel when returned and with the inventory intact. Reservations that are booked within 45 days of arrival must be paid in full at the time of Reservation.

HOUSEBOAT CANCELLATION & CHANGE POLICIES BELOW.

Small Boats

MINIMUM RENTAL PERIOD: There is a two hour minimum on all small boat rentals and on all equipment rentals. Reservations are made for a full day’s rental or more only.

SMALL BOAT BOOKING PROCEDURES: A booking deposit equal to one day’s rental per boat is due at the time of reservation. The balance of the rental fee is due on the day of arrival. A security deposit is due at the time check in. The deposit amount varies depending on the vessel rented and may be subject to change at the discretion of the resort. The security deposit is refundable depending on the condition of the vessel when returned and with the inventory intact

TERMS OF CONDITIONS: One Day Rentals for Fishing Boats, Patio Boats, Ski Boats, and Wave Runners must be returned the same day as check in by 5pm in the Summer Season (June-August) and 4pm during all other seasons.

Multiple Day or Weekly Rentals for Fishing Boats, Patio Boats, Ski Boats, and Wave Runners Must Be Returned by 5pm (Summer Season) or 4pm (All Other Seasons) One Day Prior to notified Check Out Date (Check Out Date will show One Extra Day because of the Property Management System Settings).

HOUSEBOAT & SMALL BOAT CANCELLATION & CHANGE POLICIES:

YOUR ADVANCE DEPOSIT AND ADVANCE PAYMENT FOR A TRIP IS NON-REFUNDABLE – EXCEPT FOR THE LIMITED REASONS SET FORTH BELOW.

  1. You may receive a full refund of your deposit and/or advance payment for a trip ONLY if you deliver a written cancellation notice to us 45 days or more before the departure date for your houseboat trip.NOTE: NO REFUND if you deliver the written notice of cancellation at any time that is 44 days or fewer days before the departure date.
  1. You may purchase trip insurance for up to the full price of your trip. If you purchased trip insurance and you do not take your trip for ANY reason (see below for examples of reasons), then we will refund to you up to $100.00 to reimburse you for a portion of the actual cost you paid to buy trip insurance; provided you deliver to us reasonable evidence of the amount you paid for the trip insurance. If you do NOT purchase trip insurance, then you are taking the risk that you will be unable to take your trip and that you will receive NO REFUND from us, if your trip does not occur for any reason (see below for examples of reasons).NOTE:  Bridge Bay encourages all of its guests to purchase trip insurance.  You may purchase trip insurance by clicking on this link: { https://www.allianztravelinsurance.com/find-a-plan }  Please read the trip insurance information carefully – trip insurance does not cover every possible reason for a trip cancellation.
  1. Some Examples of the reasons your trip may not occur are listed below. These are only examples and do not include every possible circumstance that may cause you to be unable to take your houseboat or small boat trip from Bridge Bay at Shasta Lake.
  • You or someone on your trip is too ill to travel
  • Your transportation (airline, car, bus) to Shasta Lake is cancelled or is delayed beyond the start date of your scheduled trip
  • There is an accident or disaster on the Highway 5 Freeway that closes this freeway and would then prevent all vehicular access to Bridge Bay at Shasta Lake
  • There is a natural disaster (such as wildfire or high winds) at or near Shasta Lake that prevents you from reaching Shasta Lake or Bridge Bay at Shasta Lake
  • There is a natural disaster (such as wildfire or high winds) that affects Shasta Lake and makes it dangerous or impossible to take a vessel out onto Shasta Lake
  • There is a government order from the Forest Service or other agency that requires Bridge Bay at Shasta Lake to shut down its operations during the period of your scheduled trip
  • There is a pandemic or similar condition that makes it too dangerous to travel to Bridge Bay at Shasta Lake or to use the houseboat or small boat on Shasta Lake.

Lodging

MINIMUM RENTAL PERIOD: Lodge rooms have a 1 Night minimum requirement.

TAXES:Room and sales taxes are not included in the rental rates.

LODGING BOOKING PROCEDURES: The first night’s fee is required at the time of your lodge reservation. If you are only visiting for one day then the total amount will be due at time of reservation.

LODGING CANCELLATION & CHANGE POLICIES: Any cancellation or change made 72 hours or more prior to arrival will result in the refund of your booking deposit. ANY CANCELLATION OR CHANGE RECEIVED WITHIN 72 HOURS OF ARRIVAL WILL RESULT IN THE LOSS OF YOUR BOOKING DEPOSIT.

RV PARKING & CAMPING: RV Vehicles and Camping on property is Prohibited.

Houseboat Boarding Schedule

Houseboat Check in begins at 8am until 6pm. Arrivals after 6pm can still be accommodated however they may be required to stay at the dock until proper orientation of the boat can be presented the following day.

Early Board

For a fee of $200 you may board and sleep on your houseboat the evening prior to your scheduled boarding date. Early Board Check in begins at 7pm (subject to availability).

Safety Guidelines

All rental boats must be operated during daylight hours only. Please check with the marina for guidance as to approved boating areas and weather forecasts. Because of our concern for the safety of our customers, we must require that no containers of fuel be brought aboard any type of boat. No exceptions.

Pet Policy

We welcome pets on houseboats at no additional charge. We require a $50 refundable deposit for pets in our Lodge rooms, plus an additional $10 per day room charge per pet.

NOTE: ALL RATES SUBJECT TO INCREASE. ALL POLICIES SUBJECT TO CHANGE WITHOUT NOTICE.

 
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